Use of Cookies

  1. Introduction
  2. The legislative context
  3. Your rights
  4. Responsible for the protection of personal data
  5. Your consent to the use of cookies
  6. What is a "cookie"?
  7. What are the advantages of cookies?
  8. What is the lifetime of a cookie?
  9. How we use cookies on this site
  10. The types of cookies we use
  11. What are third-party cookies?
  12. How can you stop cookies?
  13. Storing information captured by cookies
  14. Security of personal data
  15. Security issues related to cookies
  16. Changes to the cookie policy
  17. Questions, ambiguities, complaints

1. Introduction

This cookie policy is designed to inform you about our practices regarding the collection of information from you when you visit our site, through cookies and other tracking technologies, but respecting your right to the protection of personal data concerning you.

Our cookies allow us to find out information after you have logged in or help to make the connection between the information regarding the browsing made and your personal data when you choose to access a service available on the site.

The confidentiality of information is a permanent responsibility and, therefore, we assume that we will update this information document from time to time as we undertake new practices regarding personal data or adopt new privacy policies. Regarding the processing of data based on consent (as described below), we will notify you of any changes and request your additional consent.

Please note that we will not request or receive information of any kind from children under 16 years of age. The information below brings to your attention more details about the placement, use and administration of cookies used by the site 

The site is operated by the company REFEEL NATURAL S.R.L, (hereinafter also called the Data Operator) with its registered office in ROMANIA, TIMIȘOARA, 3rd Mercy Florimund STR, Timis, which uses its own cookies and those of third parties, to provide visitors with a better browsing experience and services tailored to the needs and interests of its visitors and customers.

2. The legislative context

In accordance with the requirements of Directive (EU) 2002/58 / EC ("E-Privacy Directive") and Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC ("GDPR") applicable from 25 May 2018, we have the obligation to manage safely and only for the specified purposes, the personal data that you provide us by using the site in accordance with the provisions of the GDPR and the E-Privacy Directive. In particular, GDPR obliges us, first of all, to offer the possibility for the user to express or, as the case may be, to withdraw at any time his consent for the processing of his personal data, to rectify the content of personal data or to request the transfer. personal data to another operator, and, secondly, to inform the user about the content of cookies used by our site, what categories of personal data of the user are processed by our cookies, what we do with the information obtained by cookies and where we store that information, providing a high level of security on the information collected by cookies, the user's ability to block at any time the running of any or all cookies on our site, and the deletion of information collected of cookies.

For more details on the content of these legal norms, please access the following links:

3. Your rights

The GDPR gives certain rights to the data subjects. You have the right to access and rectify (correct) the registration of your personal data processed by us if they are inaccurate. You can ask us to delete this data or to stop processing it, subject to certain exceptions. You can also ask us to stop using your data for direct marketing purposes. You have the right to file a complaint with the data protection authority if you have concerns about how we process your personal data. When it is technically feasible, we will be able - at your request - to provide you with your personal data or to transmit them directly to another operator. If access cannot be provided within a reasonable time, we will provide you with a date on which the information will be transmitted. You can also request additional information about: the purpose of the processing, the categories of personal data concerned, what was the source of the information and how long it will be stored. If you wish to exercise any of these rights, please contact us at at any time. 

The contact details of the national personal data protection authority are the following:

National Authority for the Supervision of Personal Data Processing

Address: Bucharest, B-dul G-ral. Gheorghe Magheru no. 28-30, sector 1, postal code 010336


Email address:

Telephone: +40.318.059.211; + 40.318.059.212

Fax: +40.318.059.602

4.Responsable for the protection of personal data

We have appointed a data protection officer with regard to all matters relating to the protection of personal data, and you may contact the data protection officer with regard to all matters relating to the processing of your data and the exercise of your rights under the law. applicable, especially if you have questions or concerns about how we process your personal data. The e-mail address where you can contact the data protection officer is: 

5. Your consent to the use of cookies

Once you have accessed our site you will be greeted by a message by which you will be asked for your consent in accordance with the applicable legal provisions regarding the categories of cookies that you may or may not agree to use during your visit. on our website.

Until the moment when the acceptance / refusal process for the use of cookies is completed, no cookie will be used by our site, except for cookies in the absence of which the site cannot function (Cookies required). 

Please note that you will always have the possibility to block the running of cookies as you will see below, but also the possibility to delete the information collected by cookies.

6. What is a "cookie"?

An "Internet Cookie" (also known as a "browser cookie" or "HTTP cookie" or simply a "cookie") is a small file, consisting of letters and numbers, that will be stored on your computer, mobile terminal or other equipment of the user from which this site is accessed(more details on

The cookie is installed by the request issued by a web server to a browser (e.g. Internet Explorer, Chrome, Firefox, Safari) and is completely "passive" (does not contain software, viruses or spyware and can not access information on the hard drive user).

A cookie consists of two parts: the name and content or value of the cookie. Moreover, the duration of the existence of a cookie is determined, and technically only the web server that sent the cookie can access it again when a user returns to the website associated with that web server.

Cookies themselves do not require personal information in order to be used and, in most cases, do not personally identify internet users. 

There are two major categories of cookies:

Session cookies - these are temporarily stored in the cookies folder of the web browser so that it can store them until the user leaves the site or closes the browser window.

Persistent cookies - these are stored on the hard drive of a computer or equipment for a period configured by the website that placed it. This type of cookies can be deleted by the user at any time through the browser settings.

7. What are the advantages of cookies?

A cookie contains information that links a web browser (the browser you use, for example Internet Explorer, Google Chrome, Safari, Mozilla Firefox, etc.) and a specific web server, specifically the server that hosts our site. If a browser accesses that web server again, it can read the information already stored and react accordingly. Cookies provide users with a pleasant browsing experience and support the efforts of many websites to provide comfortable services to users: e.g. online privacy preferences, site language options, shopping carts or relevant advertising. 

8. What is the lifespan of a cookie?

Cookies are managed by web servers. The lifespan of a cookie can vary significantly, depending on the purpose for which it is placed. Some cookies are used exclusively for a single session (session cookies) and are no longer retained once the user leaves the website and some cookies are retained and reused each time the user returns to that website (cookie persistent). However, cookies can be deleted by a user at any time.

9. How we use cookies on this site

We have classified our cookies into the following categories, to make it easier for you to understand why we need them:

i. Strictly necessary - they are used to streamline our work on the site. These cookies do not collect information about you that could be used for advertising or to record your activity on the Internet. Without these cookies, this site will not work properly.

ii. Statistics - these allow us to compile anonymous statistics on the use of our services to analyze how our site works and how we can improve it, for example, which pages are viewed most often or if you encounter error messages. They do not collect information that can identify you, all data being anonymous.

iii. Functionality - they help to improve your experience. They can record the changes you have made to the site. The information they collect may be made anonymous. These refer strictly to our site and cannot follow other sites you visit. You can block or allow the use of these cookies, but blocking them may mean that we will no longer be able to provide certain services. It is also possible that blocking them prevents us from remembering that you did not want a certain service.

iv. Targeting / advertising - these are used to exchange certain information with third parties with whom we advertise, to know how you got to our site. We may also use cookies to identify the parts of the site you are interested in. We then use this information to show you ads and pages that we think may be of interest to you, to individualize the way we communicate with you, or to individualize the content of the communications we send you.

If you prefer, you can choose to give them up. Individualizing content means that it includes information that reflects your interest in the content of our pages or offers or promotions that we think may be of interest to you, and to improve the way we respond to your needs. 

10. Types of cookies used on

In the context of the use of cookies, the following types of personal data are processed, depending on the established purpose, in particular:

Technically necessary 

• Data necessary for the distribution of traffic to the site on various servers to optimize the response time and loading of the site 

• Data on user requests, in order to keep the same information on the subpages of the website

•  Decision on the use of cookies on the site 

• Data on relevant security incidents (eg security of visitors' browsing by preventing / preventing Cross-Site Request Forcery)

• Data for playing multimedia content (eg viewing user-selected recordings / videos (about products).


 • User interface adaptation settings, which is not correlated with a duration identification (e.g. active selection of language or maps in the store search system).


Pseudonymized usage profiles with information on the use of our internal pages. These contain in particular: 

• Browser type / version, 

• Operating system used, 

• Referrer-URL (previously visited page),

• Host name of the computer accessing (IP address), 

• Time of request to the server,

• ID individual user, 

• Events triggered on the website (browsing behavior). The IP address is regularly anonymized, so deductions regarding your identity are generally excluded. 


Pseudonymized usage profiles with information about the use of our web pages. These include in particular: • IP address, • Individual user ID, • Potential product interests, • Events triggered on the website (browsing behavior). IP addresses are regularly anonymized, so as a general rule, deductions from your identity are excluded.

11. What are third-party cookies?

Third party cookies are placed by a website other than the one the user is currently visiting and may be used anonymously to store a user's browsing history, so that to be delivered the most relevant publicity. This type of cookie can be blocked by a user through browser settings.

Please note that we have no control over and are not responsible for the privacy policies and practices of third parties, but third parties undertake to comply with applicable law and the privacy policies of the owner of this site.

12. How can you stop cookies?

Disabling and refusing to receive cookies may make certain sites impractical or difficult to visit and use. Also, the refusal to accept cookies does not mean that you will no longer receive / see online advertising.

It is possible to set in the browser so that these cookies are no longer accepted or you can set the browser to accept cookies from a specific site. But, for example, if you are not registered using cookies, you will not be able to leave comments.

All modern browsers offer the ability to change cookie settings. These settings are usually found in the "options" or "preferences" menu of your browser. To understand these settings, the following links may be useful, otherwise you can use the "help" option of the browser for more details.

Cookie settings in Internet Explorer

Cookie settings in Chrome

Cookie settings in Firefox

Cookie settings in Safari

For the settings of cookies generated by third parties, you can also consult the website: 

http: //

Useful Links

If you want to know more information about cookies and what they are used for, we recommend the following links:

All About Cookies

Microsoft Cookies guide

IAB Romania provides the following site to provide more information on privacy related to online advertising:

13. Storing information captured by cookies

The information obtained by cookies are kept in high security by the web-server, respectively the server that hosts our site.

We assure you that our web-server must comply with high security requirements regarding the information collected through cookies, being obliged to strictly comply with the obligations imposed by the applicable law.

The information we collect about you by accessing our website will not be shared with third parties.

14. Security of personal data

In order to protect the confidentiality of the data and personal information you transmit by using this website, we will maintain physical, technical and administrative guarantees.

We update and test our security technology continuously. We restrict access to your personal data to those employees who need to know that information in order to provide you with benefits or services. In addition, we train our employees on the importance of confidentiality and maintaining the confidentiality and security of your information. 

If a personal data leak occurs, we will do our best to eliminate it and assess a level of risk associated with the leak in accordance with our personal data breach policy. If it is found that the leak may result in physical, material or immaterial harm to you (for example, discrimination, identity theft, fraud or financial loss), we will contact you without undue delay unless the law provides otherwise. otherwise. All our steps will be taken in full cooperation with the competent supervisory authority.

15. Security issues related to cookies

Cookies are not viruses! They use plain text formats. They are not made up of pieces of code so they cannot be executed or auto-run. Consequently, they cannot be duplicated or replicated on other networks to run or replicate again. Because they cannot perform these functions, they cannot be considered viruses.

However, cookies can be used for negative purposes. Because it stores information about users' preferences and browsing history, both on a particular site and on several other sites, cookies can be used as a form of Spyware. Many anti-spyware products are aware of this and constantly mark cookies to be deleted during anti-virus / anti-spyware deletion / scanning procedures.

In general, browsers have integrated privacy settings that provide different levels of acceptance of cookies, validity period and automatic deletion after the user has visited a particular site. 

Because identity protection is very valuable and represents the right of every internet user, it is advisable to know what possible problems cookies can create. Because through them information is constantly transmitted in both directions between the browser and the website, if an attacker or unauthorized person intervenes during the transmission of data, the information contained in the cookie may be intercepted. Although very rare, this can happen if the browser connects to the server using an unencrypted network (eg an unsecured WiFi network).

Other cookie-based attacks involve incorrect cookie settings on servers. If a website does not require the browser to use only encrypted channels, attackers can use this vulnerability to trick browsers into sending information through unsecured channels. Attackers then use the information to gain unauthorized access to certain sites. It is very important to be careful in choosing the most appropriate method of personal information protection. 

16. Changes to the cookie policy

We may update this information document from time to time by posting a new version on this website.

Given that the laws on personal data protection, the interpretations of state bodies, the recommendations of the supervisory authorities change and improve from time to time, it is expected that this notification on confidentiality and conditions of use will also change. We reserve the right to change this information document at any time, for any reason and without notice. Any changes to our privacy policy will be posted on this page so that you are aware of our policies. The provisions contained in this document supersede all prior notices or statements regarding our privacy practices and the terms and conditions governing your use of this website.

17. Questions, ambiguities, complaints

If you have questions about your personal information or if you wish to exercise your rights or have any questions or complaints, please contact us by sending an e-mail to the data protection officer at 

If you do not wish to use the information you have provided to us, please send us an e-mail to with the title "Do not use my data" and your name. To update or correct your personal data, please contact the data protection officer at