1. The Customer, as defined according to this regulation, has the right to withdraw from the sales contract without indicating the reason, based on the legal provisions and the principles below.
  2. The Customer must mention the product/products for which he wants a return/exchange, specifies whether he wants a return or an exchange, and regarding the order amount return, the value will be transferred to the account of the card with which the Customer made the payment.
  3. The return details will be sent by e-mail to and is recommended to contain the information below:
    • Order number
    • The email address from which the order was placed
    • Contact phone number
    • Reasons for return.
  4. After sending the return form/details, the Customer receives an e-mail that the return request has been accepted, and the Customer is responsible for packing the Products in the original packaging and sending the package to the Supplier by courier. Return shipping costs are borne by the Customer.
  5. The Products will be checked, and if all return conditions have been met, the customer receives an email accepting the return request and the refund is made within a maximum of 14 days to the bank account from which the initial order was paid for.
  6. The store only returns the amount of money related to the products, not the shipping (if it was paid by the customer at the time of the order).
  7. Customers are only responsible for the reduction in the value of the returned Products and are responsible if the product is used (its value is reduced in this case) and the return will not be accepted under these conditions.